Shipping policy
Shipping Policy
Last Updated: 20/05/2024
biovatika.cz prioritizes transparent, efficient delivery of our natural skincare products. Below are the terms governing shipments within the Czech Republic.
Delivery Methods
- Address Delivery (Courier Service)
- Orders are delivered via trusted partners (e.g., Zásilkovna, PPL).
- Delivery costs are determined by the courier’s rates, which may change periodically. Current fees are displayed at checkout.
- Estimated delivery: 1–2 business days after dispatch. Tracking details are provided via email.
- Partner Pickup Points
- Collect orders from Zásilkovna or PPL locations nationwide.
- Fees vary by partner and location, as per their pricing policies.
Free Prague City Center Pickup
- Location: Jungmannova 8, New Town, Prague 1, Czech Republic – 110 00
- Hours: Daily, 11:00 AM – 7:00 PM
- Availability: Orders are ready for collection 10 minutes after placement during business hours.
- Cost: Free of charge.
Key Terms
Order Processing
- Orders are dispatched within 1 business day (excluding weekends/holidays). Delays due to stock availability will be communicated promptly.
Shipping Costs
- Prices reflect current partner rates. biovatika.cz reserves the right to adjust fees in response to carrier price changes.
Liability
- Risk of loss/damage transfers to the customer upon delivery confirmation. Ensure accurate address details to avoid delays.
- Report damaged/missing items within 48 hours via email at shop@biovatika.cz.
Returns
- Unopened products may be returned within 14 days under our Return Policy.
Policy Updates
biovatika.cz may revise this policy to reflect operational or legal changes. Updates take effect immediately upon posting.
Questions?
Contact us at shop@biovatika.cz or +420 733 354 936